We offer a 30-day return window. If something isn't right for the room, contact us to start a return or exchange. Items should be unused and in their original packaging.

All BASIN hardware — taps, hooks, rails, shelves and fixings — is guaranteed against manufacturing faults for as long as you own it. If it fails through normal use, we repair or replace it. Textiles and care products are covered by the 30-day return window.

Hand wash, body wash and lotion ship in weighted glass bottles you keep. When you run low, order a refill pouch — it uses up to 80% less plastic and fits through a standard letterbox. Just top up and recycle the pouch.

Yes, to most countries. Shipping cost and delivery estimates are shown at checkout, and any duties are calculated up front.

Orders are processed within one business day. Most customers receive their order within 5–12 business days. Expedited options are available at checkout, and every shipment is carbon-offset.

Shipping is free on all orders over $75. Below that, a flat standard rate applies and is shown before you pay.

Yes. Fixtures use standard thread sizes and ship with the fittings most bathrooms need. Each product page lists exact specifications — if you're unsure, send us a photo of your setup and we'll confirm before you order.

Wipe with a soft, damp cloth and dry after use. Avoid abrasive pads and acidic cleaners so living finishes like unlacquered brass patina evenly. Full care notes come in the box.